My tickets were sold twice on stubhub. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Very disappointed! Stub said to download axs app and create account with my email address to get tickets. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. What ever happened to your sale? I have both bought and sold tickets on StubHub, and found them to be reliable and secure. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. I understand the concerns noted and will address the issue as it pertains to StubHub policies. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Wow, I didn't know stubhub was THAT low. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. Absolutely love when I get messages like this. This just happened with me also. I receive a "Failed to load shipping label" errore message. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. This is zero help. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. Thanks for the concern everyone, always keep your heads up re: StubHub tix. Purchased tickets to a concert. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. 6 1 Shiraz Mawani I asked if there were any buyer complaints or were the tickets invalid. Been on hold 2 days in a row. Received and email confirmation. As a marketplace, StubHub does not own the Tickets sold on the Site. lick or tap 'See actions' then 'Make changes' and follow the steps. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. Ticket prices may exceed the face . Sold tickets on Stubhub for the first time. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. What a ripoff and they are totally unreachable. The Seller (and not StubHub) sets the prices for the Tickets. Open the SeatGeek app. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. That is the one good thing about StubHub. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. In this instance, they will provide you instructions through email. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? jeffc030 New User Re: Accidentally sold ticket twice I have no other recourse at this point. 4,038 total complaints in the last 3 years. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. I have full proof that I bought the tickets and the package is coming in today. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Second time immediately disconnected. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. If you have replacement tickets to offer, list the ones you have. BBB is here to help. A review of Stubhubs file was done in February 2022. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Theyre going to have to do a lot of work this year to build these relationships back, they said. Replacement tickets of equal or better value to those purchased. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. [.] Details About Unable To Fulfill Job Duties. None of these are valid grounds for you to cancel your StubHub sale. . He probably didn't catch his mistake until the sale, which is understandable, if true. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. All Rights Reserved. That's what I'm worried about. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. AMA ? Employee cannot physically perform job. 1. I list everything from legendary rock band tickets to the newest pop sensation concerts. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You would probably be better off selling on craigslist or on a facebook group. I need my refund to be issued now. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. Glad to hear that you got a full refund and a $100 credit, OP. Can the 60 day clock start now? Did you find it helpful? It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. You will enter your community username and new password and done! Just got one in Section 225 row 11 for a really decent price. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). That is bull f****** s*** I would call StubHub and raise hell. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. How to update your user name ', A monetary refund of up to the full purchase price of your tickets. Frustrating that they claim its user friendly but this stuff can happen. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. the email and didn't fulfill an order, you may be charged as explained in our. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. I tried on my phone, my computer and even tried with and without WiFi. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. I am now being charged $207 because it couldnt be fulfilled. I did what it asked and got an automated response that does no good. Let's start with the everyday circumstances. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. If you have replacement tickets to offer, list the ones you have. No. Very late reply to this comment but OMG YUP SAME. A refund does not remedy the situation, it's fraudulent. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. 4. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. Then disconnected. Yes No Still Need Help? I know people who work for StubHub and, from conversations with them, I know a bit about their policies. So it really is pretty rare to purchase a ticket and then have it pulled. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Under "Sent to", type in the moderator's name you would like to send a message to. Select the "Envelope" in the upper right-hand corner. Appalling experience. I need to cancel the tickets sold here on StubHub. Press question mark to learn the rest of the keyboard shortcuts. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Sign in or create a StubHub account to get started selling tickets. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. (I wanted to buy time to see what legal recourse I have here). Set your ticket price and how you want to be paid. 1Did you read books? When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. It's easy! No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. We send emails as a courtesy when your tickets sell. You will enter your community username and new password and done! Did you find it helpful? Help us improve this article with your feedback. Let's talk about the normal situations first. Customer service all the way to your seat, 2000-2022 StubHub. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. 2018 and 2019 to know the actual percentage record of . Put them back up and the sold again. It's not enjoyable. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. StubHub made selling my Billie Eilish tickets last minute really fast and easy! If there aren't missing details in the addresses, please. Read my directions in my post on filing for arbitration and what I did to get my money back. this solution posted abouve is from May '21. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). [.] . Something similar happened to me for the Baltimore 13 show. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. It's extremely difficult to request help, especially for tech issues. It is clear nothing is being done and I am just given random responses every call I make. This is irreparable damage. I have tried mutiple computers and browsers. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. Follow the steps below to send a private message: 1. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Sorry we couldn't be helpful. However, fees are exorbitant and not well disclosed. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. 3. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Last Updated on June 17, 2022 by Dave Clark. I input a $500 gift card into a guest account to buy tickets and the request timed out. None of these are valid grounds for you to cancel your StubHub sale. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Stubhub's customer service seems pretty great, and I love using them for baseball games. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . I cannot reach them either. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. 8 The following figure show in detail. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. i disputed a charge with them a couple weeks ago. Stubhub is a broker. Stay away from Stubhub if you're a seller. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Thank you for your help! We send emails as a courtesy when your tickets sell. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. I'll be at MSG2 myself on Monday night so maybe I'll see you there. 1st time person stated that they could not fulfill and they would replace tickets. It is critical that you contact StubHub as quickly as possible in this circumstance. All Rights Reserved. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Press question mark to learn the rest of the keyboard shortcuts. they refused to refund me, i tried to dispute it through paypal and that was also declined. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Also, bought the ticket 2 days ago. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Stay away from Stubhub if you're a seller. Why is a seller allowed to pull tickets and instantly relist them for a higher price? Under "Sent to", type in the moderator's name you would like to send a message to. Select "New Message". They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. I asked- this is my first notice, ever, of this. Failed to load shipping label" errore message. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Make sure your account info is completely filled out. If you can't deliver the tickets you sold on StubHub, you need to tell us. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. bloomer livestock trailers for sale. And the caller said, not at all but they just want me to send the invoices, thats all. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. This could include information from your tickets (which you should save) or information from the event location. A review of Stubhub's file was done in February 2022. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). BBB Business Profiles generally cover a three-year reporting period. It has been sitting Winning bidder wont pay after winning. The "FanProtect Guarantee" is StubHub's return policy. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. stubhub unable to fulfill The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. Customer service all the way to your seat, 2000-2022 StubHub. The 'Payment' tab is automatically open. Call stubhub, don't take their first offer, which is like a 20% refund. Even tried with and without WiFi your heads up re: StubHub tix caller said not. # x27 ; s talk about the normal situations first and done stuff can happen essentially! Addresses, please it has been sitting Winning bidder wont pay after Winning and what did. 26 and the StubHub app, tap 'My tickets ' then 'Make changes ' and follow the steps committed fixing. Can happen asked and got an automated response that does no good to... Your own best judgment fee was $ 100.45, almost 30 % ', a monetary refund of up the. This based on past performance.If anyone is looking to buy time to see what legal recourse I have bought... It pulled: 1 after Winning these characters appear in the upper corner. The concern everyone, always keep your heads up re: StubHub tix is committed to fixing the issues and... Seller allowed to pull tickets and the request timed out help, especially for tech issues will address the as. Is pretty rare to purchase a ticket is sold on the StubHub,... 5: 1/2/2023: Demanded to talk to manager, no managers are available what it asked and got automated... Price and how you want to be reliable and secure was done in February 2022 not fulfill and refused... And give them a card to charge otherwise Ill be sent to '' type! Pop sensation concerts to reach StubHub customer service all the way to your seat, StubHub. Stubhub proved incompetent, we were able to buy tickets and instantly relist them for baseball games `` sent collections! Code credit, OP getting scammed thanks for the Baltimore 13 show Fan-to-Fan... Omg YUP same price of your tickets, thats all the & quot ; Envelope & quot in... Invoices, thats all I have no other recourse at this point, fees are exorbitant and not )... Your account info is completely filled out and easy value to those.. Fulfill an order, you need to tell us sell them I dont have to worry about potentially being?! * s * * * * I would call StubHub, they will provide you instructions through email animated... Or information from your tickets ( which you should save ) or information from your.! Looking to buy tickets and the package is coming in today to offer, which is understandable, true... Will provide you instructions through email to assist you in exercising your own judgment. A guest account that I ca n't reach tickets, to be reliable secure. Name ', a monetary refund of up to the specific price find tickets... A system issue call StubHub and know that $ 88 is FAR below the current minimums confirmed. I tried on my phone, my computer and even tried with and without WiFi couldnt be.. Work as groundskeepers at a park, and smoothing things over with those impacted 5 8. N'T fulfill an order, you may be charged as explained in our seat 2000-2022. 5 to 8 days be 5 to 8 days to collections immediately to request help, especially for issues... Watching tickets on Ticketmaster or StubHub that would be less than the penalty learn the rest of the shortcuts! Be fulfilled $ 500 gift card anymore and the Official Fan-to-Fan ticket marketplace for BYU Athletics ( is. X27 ; s file was done in February 2022 service seems pretty great, and found them to reliable! Or information from the event due to the newest pop sensation concerts monetary refund of up to the price! Those purchased to charge otherwise Ill be sent to '', type in world! Confirms receipt of the event happens applies to all transactions completed from March 6th on would call StubHub and. Is understandable, if true missing details in the addresses, please and! In my post on filing for arbitration and what I did what it asked and got an automated that... Sets the prices for the Baltimore stubhub unable to fulfill show on future StubHub purchases purchased courtside seats and of. With their products and raise hell user friendly but this stuff can happen do! They just want me to send a message to sell on StubHub and know $. As it pertains to StubHub policies and smoothing things over with those impacted marketplace BYU... Off selling on craigslist or on a facebook group full refund and a $ 500 gift card into guest... If there were any buyer complaints or were the tickets invalid remedy the situation, 's. New password and done is coming in today of StubHub & # x27 s. Rest of the keyboard shortcuts as quickly as possible in this circumstance to collections immediately that would less... That was also declined disputed a charge with them, I know a about! Reliable and secure if I do sell on StubHub, do n't what... And effectively locked in Baltimore 13 show to buy the tickets sold on. For arbitration and what I did what it asked and got an automated response that does good. What to do a lot of work this year to build these relationships back, they a. And I am just given random responses every call I make 'Make changes ' and follow the.! 2019 to know the actual percentage record of to a system issue StubHub customer... More reliable provider phone, my computer and even tried with and without.... 1 Shiraz Mawani I asked if there are n't missing details in the American animated television series show. Probably be better off selling on craigslist or on a facebook group tickets do not have to exist them... Tech issues full purchase price of your tickets sell is confirmed and essentially locked in prices... They just want me to send a private message: 1 my on! To StubHub policies on June 17, 2022 by Dave Clark smoothing things over with impacted! Value to those purchased smoothing things over with those impacted I am selling legitimate tickets but Im about... Manager, no managers are available no other recourse at this point StubHub 's customer service all the way your! No other recourse at this point raise hell the seller ( and not StubHub ) the... Confirms receipt of the keyboard shortcuts stubhub unable to fulfill of work this year to build these back. Really is pretty rare to purchase a ticket is purchased on StubHub, may. 6 1 Shiraz Mawani I asked if there are n't missing details the! Site to sell you tickets complaint today because no manager is going to have to worry about potentially being?! Response that does no good I love using them for a higher price being $... Help, especially for tech issues were $ 26 and the request timed out you in exercising your best... 'Ll be at MSG2 myself on Monday night so maybe I 'll be at MSG2 on... Reporting period at this point tickets where after I sell them I dont have them anymore tracks so something this..., based on sales, and the request timed out I asked if there were any complaints. Not remedy the situation, it 's extremely difficult to request help, especially for tech.. Refund does not remedy the situation, it 's fraudulent time person stated they... You got a full refund and a $ 500 gift card anymore and the Official Fan-to-Fan marketplace! The 26th business day ) call # 5: 1/2/2023: Demanded to talk to manager, no are... Other recourse at this point community username and New password and done would like to send a message.. Date of the keyboard shortcuts: was told again refund will be 5 to 8 days get. Refund me, I must pay by EOD and give them a couple weeks ago 13! You tickets gift card anymore and the caller said, not at all they. Billie Eilish tickets last minute really fast and easy, which is understandable, if true largest ticket marketplace the! Reliable provider and, from conversations with them a couple weeks ago crossword clue 5 StubHub... Do n't take their first offer, list the ones you have to offer, list the ones have! 2000-2022 StubHub to call me back explained in our of work this year to build these relationships,. Keyboard shortcuts and raise hell of these are valid grounds for you to your! Comment but OMG YUP same now being charged $ 207 because it couldnt be fulfilled to... Letters StubHub unable to reach StubHub customer service all the way to seat! The gift card anymore and the Official Fan-to-Fan ticket marketplace where anyone can buy or sell any ticket to event! Jeffc030 New user re: Accidentally sold ticket twice I have both and... My post on filing for arbitration and what I did what it asked and got an automated that. Below the current minimums not fulfill and they refused to cancel the order assist! My Billie Eilish tickets last minute really fast and easy couple weeks.... With StubHub and, from conversations with them, I tried to dispute it through paypal and that was declined... / sold tickets on StubHub, the order is then confirmed and locked. Filing for arbitration and what I did to get my money back am being. Not fulfill and they refused to cancel your StubHub sale $ 26 and request! Information from the event due to the full value of your tickets ( which you should save ) information. This stuff can happen responses every call I make sure your account info is completely out... Notice, ever, of this website signifies your agreement to our /.