If they do not consent, you must not provide such information to us. Please include your holiday reference number on your email and include your daytime and evening telephone numbers. It is possible to contact Sandals Resorts via their social media pages. I finally got a cancellation confirmation in early March, March 3rd actually. You can request a Sandals representative to call you back or send you an email response. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. Here is a list of all the locations, phone numbers, fax numbers, and mailing addresses of all the Sandals resort locations. It is your responsibility to ensure that you are adequately insured. Please ask us for codeshare details at the time of booking. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. 1. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. Again, I quoted a Booking Confirmation Number AND the Confirmation of Cancellation Number. If Guest desires to change, but not cancel a reservation, then the Guest will be subject to the following: (b) At any point prior to travel, Guest(s) revising their booking to upgrade (i.e., including but not limited to add nights, adding rooms, additional persons), will not be charged a revision fee. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Your rights to a refund and/or compensation from us are set out in these booking conditions. We will do our best to rectify any mistake notified to us outside these time limits but you (the lead name) must meet any costs involved in doing so. (c) Any other revisions to the booking (i.e., including but not limited to reducing number of nights, reducing rooms, reducing category), received between 45 to 31 days prior to travel; a revision fee of US$200 per person will apply in addition to the penalty provisions outlined in . The Disney Travel Agents at The Vacationeer can help you plan and book your Disney World, Disneyland, Disney Cruise Line, or Adventures by Disney vacation. Where this situation occurs, it is not classified as a major change. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. We require full payment for the holiday 100 days prior to travel for guests travelling with British Airways during peak travel periods (Christmas, Easter and Summer). If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. Beaches Reservations made at the Loyalty & Travel desk for stays including any of the following travel dates require a $500 non-refundable deposit per room and full non-refundable payment is due ninety (90) days prior to arrival date: 8.1 Reservations made at the Loyalty & Travel desk for the following travel dates require an $800 deposit, of which $500 is non-refundable at the time of booking: TRAVEL DATE REVISIONS ARE LIMITED TO A SIX (6) MONTH TRAVEL WINDOW FROM ORIGINAL TRAVEL DATES. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? Can I split the points and nights earned for the reservation between my account and my traveling partner's account? If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. First and foremost, a travel agent can provide expert advice on everything from the best time to go to the best Sandals resorts for your needs. Unique Caribbean Holidays Limited Registered company number: 04122639, Registered address: 2nd Floor Nucleus House 2 Lower Mortlake Road Richmond, England TW9 2JA, ABTA membership number: Y6413 ATOL licence number: 11174. A. Where they are of lower quality you will be entitled to a price reduction as described in below. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. Select Modify again to update the time, date, or party size of the reservation. Clothing of this nature will be confiscated and legal proceedings may arise. These guidelines apply only to holders of UK Passports. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. However, once you reach this step, proceed with caution. If you would like to make a change to an existing reservation, please call. Here is the email contact form for Sandals Resorts: https://www.sandals.com/contact/. KARL LOGO PUNTO LEGGINGS . However, we will not pay you compensation where the cause of the cancellation is: If a refund is payable to you, it shall be credited to you using the same method that you used to make the original payment to us. You can ask us to provide you with a copy of any of the conditions applicable to your journey. We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. Ordinarily, we will offer to pay compensation based on the scales described below, Period before departure when a major change or cancellation is notified by us. All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Find the best available price for the room you want at the Sandals of your choice. Terms and conditions apply which affect your legal rights. All other details, such as seat bookings, are your responsibility to organise with the airline. It would mean giving up your dream holiday at one of the top luxurious in the Caribbean. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. (c) reject the price increase, terminate your holiday and take an alternative one if we decide to offer this. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. The best way to contact Sandals is to call them directly. Link for Panache Triple Strap Sandals Copied Shop the look. compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. What is the cancellation policy for sandals Montego Bay? a failure to pay the balance of the holiday price on time), you can either have a full refund or accept a replacement holiday from us of: Should you choose option (a) or (b) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking (including the terms applicable to the payment of the balance of the holiday price). Guests can call this number to speak to a customer service representative about reservations, special offers, and general questions about rooms, food, tipping, and more. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. If youre calling about a new reservation, we encourage you to reach out to The Vacationeer team. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. If you wish to bring your complaint to the local authorities where Sandals is based, please call the number on the website. To be clear I cancelled in early February for travel Easter Sunday the 27th of March, well outside any any restrictive period(s). We will let you know about any important changes to holidays shown on our Website when you book. If multiple parties are travelling on one reservation and the payment is being split between those parties the name and billing address for each card holder is required. Such items could be confiscated and legal proceedings may arise against you. C. Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of the Travel Protection Plan. Is Adventures by Disney Australia Worth It? Are Adventures by Disney Escapes Worth It? a change of your departure airport (excluding changes between London airports or other airports within the same region). See full disclosures for details. Where this is the case, we shall draw your attention to any differences. Any other revisions to the booking (i.e. Paul J. Higgins. We will not be liable for any refund, or compensation or any costs or expenses you incur. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. groups direct line 1-800-327-1991 (EXT 6172). You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST. 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