"I will deal with these situations the best possible way and deal with them head-on. My experience is valuable to the job because I currently maintain those principles. What happens during an interview role play? There are several components worth examining in this situation. Throughout your application, you'll need to demonstrate the characteristics and traits they're looking for in a CBSA employee. Good work! Lastly, it will test how consistent you are in your responses, your approach, and your overall handling of the situation. The details that you include are fantastic because they will allow the interviewer to view your character through actions versus just words. Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. Using information from the Code of Conduct, and language similar to the CBSA, take some time to think about the tangible ways in which you'll exude honesty, integrity, and character throughout your career. Most of the CBSA's role-play questions will be customer service oriented, and will focus on your interpersonal skills and conflict management skills. They'll test your flexibility as well, for often in such situation things don't go according to plan. These are nice ways to support your colleagues, indeed. Detail your understanding of the impact this individual's unethical conduct has on the rest of the team. So you would start by introducing the situation you faced and the task at hand. This also will help in your diplomacy and negotiation in the situation. So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion. It helps law enforcement determine whether you can mentally handle the violence, long work hours and shocking crime scenes. It is a goal of mine to expand my knowledge of French to be able to converse, if necessary.". Avoid offering specific examples, since this is a situation question dealing with a hypothetical 'what if', rather than a 'tell me about a time when' behavioral question. The values of the Canada Border Services Agency guide them in everything they do, and their hiring authorities want to ensure the person they hire already embraces their core values of respect, integrity, and professionalism. There's a lot you can do to prepare yourself emotionally and physically for their stringent interview process. Assure the interviewer that you understand the importance of keeping your focus in the workplace and the preventative measures you take to ensure a grounded work/life balance. These individuals may not be the most effective communicators. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. Offer the unique qualities, characteristics, and knowledge that helps you to stand apart from other candidates. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. In those cases, you'll more likely be tested with only one scenario. This is a good start, and I like your enthusiasm. This allows for any transferable skills to shine through, especially where a background in law enforcement or border patrol isn't a prerequisite. It is one thing to not have a close working relationship with a coworker, but it is an entirely different situation if you aren't making efforts to collaborate with this member of your team. But rather, thinking back on any situations where you've faced a similar situation and shined. If this coworker is letting you know they are going to leave the rest of the team unprepared for their absence and possibly inheriting their workload, this reflects a blatant disregard for the consequences and how it will negatively impact the rest of the team. These are the components of the question most worth exploring. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. Let me know if you'd like further clarification :). We apologize, but this video has failed to load. It can strengthen communication and create a support system, emotionally and professionally. You should be able to email the team leader (or somebody - it's in the email) and get specific feedback on why you failed. Obviously, this would be a serious situation that would require swift action and discretion. Recently, I(set the stage for a story of a time when you witnessed a screening officer steal from a passenger). Choose a handful of your strengths which align with the requirements of this job. Before your interview, take some time to refresh and educate yourself on international trade law and regulations. I have a quick inquiry that I am extremely eager to find out for sure: I successfully completed the interview component of the process back in April. CBSA hiring authorities would like to know more about your current experience level and industry knowledge. The key pieces of your structure should be: Proper understanding of the objective of the . The agency looks for candidates who embody these values in principle and conduct at all times. A CBSA officer (or two officers) will conduct an interview at borders and airports in two parts. Medical exam 8. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. Using the ARC method, describe the action you would take in this situation, and elaborate on the reasoning behind your actions. These are good examples of integrity, and it's wonderful that you can observe this behavior and have the mindset to report it, so the dishonesty does not spread. How you answer this question serves to offer insights into your personality. Your response to this question may vary depending on the role which you are interviewing for. Ultimately, it is their call to make. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. You need to pass rigorous background checks by both US and Canadian authorities, and pass an in-person interview with both US Customs and Border Protection and the CBSA. You want to support your management's ability to do their job while adhering to the standards and guidelines put out by HR whose conduct is often informed by their legal department. Detail how your best transferable skills and traits would be considered an asset to CBSA. Most job seekers think the interview is all about themselves. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. Don't try to navigate this question without a thorough understanding of its nature. I have never committed a federal-level offense and have not used illegal drugs since 2017. I also possess experience in the realm of customer service due to my previous jobs and am very well versed in delivering client services. The multi-tiered Code of Conduct outlines a variety of topics such as values and expected standards, prohibited actions, misconduct, conflicts of interest, disclosure of information, and other issues critically related to ethics. 6) Social media: Social Media is becoming a big player in the recruitment process. A CBSA spokesperson said during the calendar years 2016 to 2018, it investigated 821 allegations of misconduct by agents at all border crossings, of which 615 led to disciplinary action . Among the competencies you may be evaluated on in role-play interviews are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada. Keep this in mind while you consider your approach. You can find the guide here: https://www.mockquestions.com/articles/How to Answer: Why Should We Hire You?/. Research the role and get in character. Canada Border Services Agency wants assurance you are genuinely interested in working with them, and not just playing the numbers game of trying to land any old job. Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). CBSA was what I wanted, but I can't reapply for at least 2 years. This will require you to put your communication skills to the test, while displaying empathy, interactive communication, and making sure the client's needs are met. Good start! Take notes on the relevant information which will guide you on how to respond and react. Lastly, it will test your ability to identify your trainee's needs, from their need to feel heard, validated, empathized with, and will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. So, they're evaluating where you fall between being an asset versus a liability. I won't let stress from work-life interfere with my personal life or vice versa. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. Record your voice and listen for tone, speech-crutches, slang and choice of words. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. If you are interested in growing into those positions, express your enthusiasm and willingness to learn another language if you don't yet possess this skill. I have worked in respite shelters where there is a daily overdose, and I come across dead bodies often. How to Answer: Why Do You Want to Work Here? They'll observe your skill level and see how well it matches to how you've presented yourself on your resume, as well as throughout the interview so far. That also means that I will report a fellow officer who acts without integrity. It will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person, which is the big challenge here. On their website, CBSA partly defines their core value of respects as meaning, 'treating all people with respect, dignity, and fairness.' It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. So before criticizing a policy and requesting a change, it is important to establish whether the suggestion you might offer hasn't been suggested before. Since this is testing your responses, you'll want to practice. Exude confidence. Detail why this is the ideal next stage of your career. Install on multiple computers for self-paced, at-your-convenience training. At the end of the role play, they will probably offer you feedback on your performance. Make sure to communicate your answer as clearly and concisely as possible. Speak confidently, making relaxed eye contact, while posturing yourself with positive, engaging, and confident body language. Similarly, we can expect to be treated in accordance with these values by our colleagues and management.' (RESULT) As a result of my observation and honesty(tell the interviewer the positive result of your actions). Even in the most charged and challenging scenarios, CBSA needs their representatives to maintain their professionalism. Identifying issues that hamper morale should be done promptly. We accept responsibility for our actions in order to build and maintain a reputation of trustworthiness and accountability.' You should feel confident in your abilities and excited to prove your worth. On the other hand, let's say your interviewing skills are not the problem. ARC is an acronym for Action/Reasoning/Consideration. What you want to convey is your general attitude and approach to team building and relationship building. Rather, focus on the interview and the questions being asked . I align with the values and ethics of the CBSA, and I hope to have a lengthy career and even retire as a CBSA officer. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. It will probably evaluate you on your self-control and composure, which speaks to your emotional intelligence and your ability to govern your own emotions. Even if you're not driving a team, you can still demonstrate the qualities of a leader. As of Spring 2023, Canadian NEXUS enrollment centres at certain airports will reopen, and passengers will be able to complete their interviews in a two-step process. It takes some specific personality traits to be able to carry out the duties of a police officer efficiently. Rather, seize this opportunity. We do this by creating interview questions that we think you might be asked. These scenarios falls into similar categories which make them relatable to the role. By adding in a measurable example or story, you will take the answer from simply 'telling' the interviewer what you will do to actually 'showing' the interviewer that you are a person of action. It will test your problem-solving skills, and your ability to discern the facts surrounding this emotionally charged situation, your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Your answer is very confident! Officer trainee entrance exam (OTEE)2. Lastly, how effectively did you communicate your recommendation? This scenario will likely evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. If you are an emotionally intelligent individual who can effectively navigate such scenarios, then it will take some time before you decide to recruit the assistance of your team leader. Free updates for one year. Create a specific and tailored response regarding the ways you'll support and encourage their efforts. Software Price: $59.98; Testing . Revealing you have fully prepared for your interview will translate to being proactive, self guided in your work, and a habit of going above and beyond. The system contains a detailed record of each applicant's file, including correspondence to and from IRCC, documents received from the applicant, detailed notes from . At the end of your answer, consider further qualifying yourself by providing real-life examples of how you exude respect, integrity, and professionalism. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. Regardless, I will never commit such actions, and I believe in being positive no matter what may come across my path. Go into a private space with a mirror, look yourself in the eye, and say some self-affirmations to yourself. They take on major tasks and are regarded as professionals which is something I aspire to. This course touched on many subjects, such as interviews and investigation, psychology, criminology, and diversity issues. This answer is good! This is another question that gauges your emotional stability. Naturally, I am a calm and confident person, and it's pretty hard to get me rattled emotionally. When I came to realize that people in my social circle were engaged in any such activity, I immediately ceased all contact. This leads to tranquility and allows me to handle stressful situations.". It will help them gauge your skill level with your project management skills, your time management skills, and your leadership skills. If you have an example of a time when your calm presence stood out from others, relay this brief story. This tests your ability to step outside of your comfort zone, your flexibility in prioritizing this issue over your other concerns, your ability to meet your client's needs, your communication skills, your sense of teamwork, your composure, conscientiousness and reliability. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. A common mistake for an employee to make is to assume why a policy is in place before asking clarifying questions. "I will adapt to it both on and off the job. Canada Border Services Agency includes 'integrity' in its core values. I brought the error to the attention of my administrator, who then had the grade reversed. An ambition to inherit additional responsibility, do whatever you can to bolster your team, and step outside of one's comfort zone exhibits a can-do attitude, adaptability, and flexibility. This answer will require a specific response versus a general statement. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. There are more than enough Canadian citizen applicants for the CBSA to go through. Your interviewer will evaluate your communication skills and how well you articulate your concerns to your supervisor. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. The CBSA interview process comes in eight stages: 1. Use this information to set goals for improving your interviewing skills. Most people have had a misstep of some sort in their life. Their observations may help you understand how you are perceived and your most significant contributions. This question is another way for CBSA to ask, 'Why should we hire you?' Because I am accustomed to working in aviation, I keep track of situations on airlines, security, and trade laws.". Whether you read law-related books, follow particular news journals or subscribe to a blog related to law enforcement and security, be sure to show your enthusiasm for building your knowledge base. These types of interviews are intimidating at best but also c. Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. Keeping the big-picture in focus is paramount here. Walk your interviewer through the steps you'd take to de-escalate the situation. The last step is to support your leadership, whether they take your advice or not. A tough situation I have found with work was when my manager . 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